Privacy Policy

1. Introduction

This Privacy Policy is published and maintained by WorkPe Technologies Private Limited ("WorkPe", "we", "our", or "us"), having its corporate office in Surat, Gujarat, India. It governs the privacy practices for users accessing the WorkPe mobile application ("App"), official website, and associated support desks (collectively, the "Service").

This document is formulated in full accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as applicable digital personal data protection legislation in India.

2. User Consent & Revocation

By downloading, registering on, or accessing the WorkPe App or website, you provide free, informed, specific, and unambiguous consent to the collection, recording, storage, and processing of information as described in this Policy.

You retain the continuous right to withdraw your consent at any time. To withdraw consent or terminate processing, you may submit a written request to support@workpe.app. Upon withdrawal, you may lose access to features that necessitate data synchronization or account verification.

3. Information We Collect

To provide seamless daily workforce tracking, attendance calculation, and wage summaries, WorkPe collects the following categories of data:

3.1 Personal & Business Information

• Contact Identification: Full name, registered mobile phone number (used for secure One-Time Password [OTP] authentication), and optional email address.
• Business Establishment Details: Enterprise or firm name, site/workshop locations, contractor category, and supervisor names.
• Workforce Profiles: Worker names, assigned job categories/trades, daily or monthly wage arrangements, and basic identifiers provided by you.
• Customer Care Submissions: Information, screenshots, or feedback submitted through support tickets or email inquiries.

3.2 App Usage & Workforce Activity Data

• Attendance Records: Daily check-in statuses (Present, Absent, Half-Day), clock-in/out timestamps, and recorded overtime (OT) hours.
• Wages & Cash Advances: Logged cash advances, payment deductions, wage rate revisions, and periodic payout summaries.
• App Preferences: Selected regional language (Hindi, English, Gujarati, Marathi, etc.), display preferences, and notification schedules.
• Subscription Status: Active tier details, transaction identifiers, renewal cycles, and feature access flags.

3.3 Financial Data Clarification

WorkPe does not request, collect, or store your net banking credentials, debit/credit card numbers, or UPI PINs. In-app subscriptions and digital purchases are processed entirely by authorized platform partners (such as the Google Play Store or Apple App Store). WorkPe does not act as a payment aggregator and does not hold, handle, or settle peer-to-peer monetary funds between you and your workers.

3.4 Non-Personal & Diagnostic Information

• Device Information: Smartphone model, hardware manufacturer, operating system version, app build number, network carrier, and preferred language/locale.
• Log & Performance Metrics: Anonymous crash stacks, API latency figures, connection status, and diagnostic metrics used strictly for debugging app performance.

3.5 Cookies & Local Cache

Our website and web services may use essential cookies and browser storage mechanisms to remember your language selection, maintain session state, and measure general engagement without profiling personal behavior.

4. How We Use Collected Information

WorkPe utilizes the gathered information exclusively for legitimate operational purposes, including:

• Powering the core daily attendance register, overtime calculations, and wage estimations.
• Generating downloadable monthly muster rolls, wage cards, and payroll summaries in PDF or Excel formats.
• Enabling offline data entry on job sites with automated, encrypted cloud synchronization upon network restoration.
• Dispatching essential operational notifications, daily attendance reminders, OTP verification messages, and billing confirmations.
• Providing prompt customer care, diagnosing software bugs, and enhancing app stability across low-end mobile devices.
• Complying with statutory reporting requirements, addressing fraud prevention, and enforcing our terms.

5. Data Retention & Erasure Policy

We retain your workforce records and account details for as long as your WorkPe account remains active, or as required by applicable tax, commercial, or dispute-resolution obligations.

Permanent Account Deletion: You have the absolute right to delete individual worker records directly in the App at any time, or request complete account erasure by navigating to App Settings or emailing support@workpe.app with the subject line "Data Deletion Request".

Upon verified submission, your personal profile, worker records, attendance registers, and cloud backups are permanently purged from active production systems within 180 days, except where minimal logs must be retained pursuant to applicable statutory mandates.

6. Third-Party Services & Developer SDKs

To provide reliable notifications, analytics, and infrastructure, the WorkPe App integrates vetted, enterprise-grade third-party software development kits (SDKs):

• Cloud Infrastructure: Amazon Web Services (AWS) and Google Cloud Platform (GCP) hosted in ISO/IEC 27001 certified data centers with server regions located in India.
• Crash Analytics & Telemetry: Google Firebase Crashlytics to monitor application stability and resolve unexpected device crashes.
• SMS & Communication Gateways: Authorized telecom partners for the swift delivery of login OTPs and verification tokens.
• Billing Infrastructure: Google Play In-App Billing and Apple StoreKit for secure subscription transactions.

7. Data Security Safeguards

We employ robust administrative, technical, and physical safeguards to ensure the confidentiality and integrity of your workforce records:

• Encryption in Transit: All data transmitted between your smartphone and our cloud servers is protected using Transport Layer Security (TLS 1.3).
• Encryption at Rest: Cloud databases containing your attendance ledgers and wage data are encrypted using AES-256 standard encryption.
• Access Governance: Internal access to production databases is strictly restricted to authorized engineering personnel under multi-factor authentication (MFA) and stringent non-disclosure obligations.
• Continuous Auditing: We conduct periodic security evaluations, dependency vulnerability scans, and code audits.

8. Disclosure & Transfer of Information

We do not disclose your personal or workforce records to external parties except in the following limited and necessary situations:

• Operational Service Providers: Trusted cloud hosts, communication partners, and payment processors bound by strict contractual confidentiality terms.
• Statutory & Legal Mandates: Where required by valid court orders, summons, law enforcement directives, or regulatory authorities under Indian law.
• Protection of Rights: Where disclosure is essential to enforce our Terms of Service, protect user safety, investigate fraud, or defend WorkPe against legal claims.
• Corporate Reorganization: In the event of a merger, acquisition, restructuring, or sale of company assets, wherein the transferee entity shall remain bound by the provisions of this Policy.

9. Confidentiality

All proprietary workforce information, attendance rolls, and wage entries uploaded into WorkPe are treated as strictly confidential. WorkPe treats your data with the highest degree of commercial care and does not disclose customer records to third parties without prior authorization, save as expressly outlined in this Policy.

10. Your Privacy Rights

Under applicable Indian data protection principles, you possess the following rights:

• Right to Access: You may review your recorded personal details, business profiles, and past worker registers directly within the App.
• Right to Rectification: You can edit, update, or correct worker information, wage figures, or business data at any time.
• Right to Data Portability / Export: You can download and export monthly attendance registers and wage reports in standard PDF or Excel formats.
• Right to Erasure / Deletion: You can request complete deletion of your account and worker histories as outlined in Section 5.

To exercise any of these rights, contact us at support@workpe.app with the subject header "Data Access / Deletion Request".

11. Children's Privacy

The WorkPe Service is strictly intended for business proprietors, contractors, supervisors, and employers aged 18 years or older. We do not knowingly solicit or collect personal information from individuals under the age of 18. If you become aware that a minor has provided us with personal data, please contact us immediately so we can promptly delete the relevant information.

12. Payments & Financial Data

All premium subscriptions and in-app upgrades are billed through official app distribution platforms (such as the Google Play Store). WorkPe does not store or process payment card numbers, CVVs, expiration dates, or bank credentials on its servers. All payment handling adheres strictly to the security standards established by the respective app store operators.

13. Third-Party Links & External Platforms

Our App or website may occasionally contain links to external third-party websites or services (e.g., app store listings, helpline resources). We do not control and are not responsible for the privacy practices or content of third-party platforms. We urge users to review the privacy notices of external sites before submitting any information.

14. Changes to This Privacy Policy

We may periodically revise this Privacy Policy to reflect app improvements, security enhancements, or statutory updates. When modifications occur, the updated policy will be published with a revised "Effective Date" at the top. For significant or material alterations, we will provide conspicuous notice via in-app alerts, push notifications, or website banners. Continued use of the Service following published updates constitutes acceptance of the revised terms.

15. Grievance Redressal Mechanism

In compliance with the Information Technology Act, 2000, and rules framed thereunder, the details of our designated Grievance Officer are set out below:

16. Communications & Notifications

By creating an account, you consent to receive administrative, support, and service-related communications from WorkPe through the following channels:

• Channels: SMS, WhatsApp notifications, RCS messages, automated phone calls / IVR, in-app notices, and emails.
• Communication Types: Login verification OTPs, account security notices, daily attendance marking reminders, subscription invoices, month-end payroll summaries, and critical service announcements.
• Opt-Out Policy: Essential operational and security communications cannot be disabled while your WorkPe account is active, as they are necessary for service functionality. Non-essential promotional communications, if any, can be opted out of at any time.

17. Contact Us

For any inquiries, feedback, or privacy-related concerns regarding this Policy, please reach out to our dedicated support desk: