Return & Refund Policy

1. General Policy

WorkPe provides digital workforce management software, attendance logging tools, and cloud storage infrastructure. Our core daily workforce recording and attendance features are free to download and use.

Exceptional premium capabilities (such as expanded multi-supervisor access, custom payroll templates, extended cloud attendance history, and dedicated customer support) are made available through digital in-app subscriptions.

2. Subscriptions & Auto-Renewals

2.1 Explicit Authorization: When you subscribe to a paid plan or trial period, you explicitly authorize recurring automated charges at the start of each subsequent billing cycle (monthly or annual) using the payment method configured on your device.

2.2 Timely Cancellation Responsibility: To avoid being billed for the next subscription cycle, you must cancel your subscription auto-renewal at least 24 hours prior to the scheduled renewal date. Cancelling auto-renewal after a billing period has already renewed renders that cycle ineligible for a refund.

2.3 How to Cancel Auto-Pay Mandates: Subscriptions are processed through your device's app store ecosystem. You can manage or cancel auto-pay mandates at any time:

• For Android Users (Google Play): Open Google Play Store → Tap your profile icon → Payments & subscriptions → Subscriptions → Select WorkPe → Tap Cancel subscription.
• For iOS Users (Apple App Store): Open device Settings → Tap your name / Apple ID → Subscriptions → Select WorkPe → Tap Cancel Subscription.

2.4 No Pro-Rata or Partial Refunds: If you cancel your subscription mid-cycle, your premium capabilities remain active until the end of your prepaid period. We do not provide prorated or partial refunds for unused days within an active cycle.

3. Exceptional Refund Cases

WorkPe evaluates refund requests on a case-by-case basis under the following strictly verified criteria:

• Duplicate or Erroneous Transactions: If an inadvertent technical glitch caused your payment method to be charged multiple times for the identical subscription plan within the same billing period.
• Technical Non-Delivery: If a persistent technical defect or server outage on WorkPe's end completely prevented you from activating or accessing your paid premium features, and our support desk was unable to resolve the issue within 72 hours of receiving written notice.

Non-Eligible Scenarios

Refunds will not be granted in the following circumstances:

• Change of mind or lack of business need after purchase;
• Partial usage or failure to utilize the features during the subscription term;
• Subjective dissatisfaction with feature specifications or app design;
• Device incompatibility or battery-saving restrictions attributable to your phone settings;
• Failure to cancel an active auto-renewal mandate prior to the renewal date.

Refund Processing & Timeline

Upon approval of an exceptional refund request, the credited amount will be refunded directly to the original payment source (UPI, net banking, debit/credit card) within 7 to 10 working days, subject to your issuing bank's settlement schedule.

4. Payment Service Providers & Chargebacks

WorkPe utilizes authorized third-party payment service providers and official app store billing partners (Google Play In-App Billing and Apple App Store). WorkPe does not directly store, process, or view your private payment credentials.

If you have inquiries regarding payment processing partners or transaction identifiers, you may contact our billing desk at support@workpe.app. If you initiate a chargeback or dispute with your bank, please notify us simultaneously to accelerate investigation and resolution.

5. Contact & Submitting a Refund Request

To submit an exceptional refund request or ask questions about subscription billing, please write to our support desk with your registered mobile number, order ID, and transaction receipt: